GENERAL TERMS (TERMS OF USE)
General Terms and Conditions of “Plane Care Academy” Ltd.
These terms and conditions are effective as of December 20, 2024.
These General Terms and Conditions govern the relationship between you, the visitors and users of the services, on the one hand, and “Plane Care Academy” Ltd., the provider offering the services, on the other hand.
“Plane Care Academy” Ltd. provides specialized training in an electronic environment. The conditions described in this document apply to all training programs and courses offered by the Provider. These General Terms and Conditions apply to the services provided through the Provider's platform at https://pca.contipso.com/.
Registering on the website and accessing our services require your agreement to these General Terms and Conditions. Users are requested to familiarize themselves thoroughly with the content of these General Terms and Conditions before proceeding with registration and using the services provided by the Provider.
Active selection of the checkbox to agree with these General Terms and Conditions in the designated area shall be considered an ordinary electronic signature under Article 13, Paragraph 1 of the Electronic Document and Electronic Certification Services Act (EDECSA) and Article 3, item 10 of Regulation (EU) No 910/2014. By checking the checkbox, the parties expressly agree that the legal force of the checkbox is equivalent to that of a handwritten signature.
Any changes to the General Terms and Conditions will be duly reflected on the Provider's website by updating the date of the revision at the top of the document, and users will be notified via their provided email addresses. If you do not agree with any part of our General Terms and Conditions, please refrain from registering on the websites and using our services. If you continue to use the sites, we will consider these actions as your acknowledgment and agreement to our General Terms and Conditions. If you disagree with specific changes to the General Terms and Conditions or have questions regarding them, please contact our team using one of the following methods:
- In writing, by sending a letter to the Provider's registered address: Bulgaria, Sofia, Slatina district, Aerogara, bl. 3, fl. 1, office 1.
- By filling out the respective contact form on the website https://pca.contipso.com/.
- Via email by sending a message to pca@pc-acad.com.
- Or by phone at +359 898 304 029.
For more information on users' rights concerning changes to the General Terms and Conditions, please carefully read the chapter “Changes to the Terms” in these General Terms and Conditions.
- Definitions
“Merchant,” “Provider,” or “we” refer to the legal entity “Plane Care Academy” Ltd., UIC 206948163, with its registered office in Bulgaria, Sofia, 1700, Lozenets district, 11 Dimitar Shishmanov St., fl. 3, apt. 5. The company is the administrator of the websites https://pc-acad.com/ and https://pca.contipso.com/ and provides training courses as part of its business activities.
“User(s),” “Learner(s),” or “you” refer to natural persons or employees of legal entities who are registered on the website and participate in specialized courses related to the maintenance of the airworthiness of aircraft.
- Registration and Course Enrollment
Before users are bound by the provisions of these General Terms and Conditions, the Provider makes the General Terms and Conditions available to the Users on the website and during their registration on the official websites.
The company offers its learners training services in the field of aircraft airworthiness maintenance. Announcements, advertisements, price lists, and other information posted on the Provider’s websites constitute a public offer to conclude an agreement between the Provider and the learners.
To register, users must create an account on the website https://pca.contipso.com/ by completing a registration form, which includes:
- Username, email address, and password;
- Confirmation of agreement with the content of these General Terms and the Privacy Policy (Data Protection Policy) by checking the relevant boxes.
The above data is mandatory for registration and creating a learner profile to access the Provider’s services.
The public offer is deemed accepted by the Learner upon their enrollment in the respective training course. The Provider sends a confirmation email to the Learner's provided email address, confirming the enrollment.
The clauses of these General Terms and Conditions are an integral part of the accepted public offer, as are the tuition fees for the Learners at “Plane Care Academy” Ltd.
The parties to the agreement are “Plane Care Academy” Ltd., UIC 206948163, and the respective Learner.
- Tuition Fees
The tuition fees for each course are specified on https://pca.contipso.com/ and can be paid via Epay or EasyPay. For online purchases with a card, registration is required.
Transactions/payments on our platform are conducted in Bulgarian Lev (BGN).
The tuition fees listed on the official websites are final and include VAT and any other applicable taxes and fees payable by the Learner.
- Payment Methods
Upon registration as a Learner and selection of the desired course/package, you must choose one of the following payment methods:
- Payment via Epay.bg – for more information on creating an account and making payments via the system, please visit https://www.epay.bg/.
- Payment at EasyPay – EasyPay allows you to pay in cash at EasyPay offices nationwide. A full list of EasyPay offices can be found here: https://www.easypay.bg/site/?p=offices_list. You will receive a code to provide at the EasyPay office upon selecting this payment option.
- Payment by credit/debit card – Selecting this option opens a payment page where you enter your card details: card type, card number, validity, and CVV2/CVC2 code – the last three digits from the number on the card's signature field. If registered with authentication schemes Verified by VISA or MasterCard SecureCode, an authentication page will appear where you enter your authentication password. Upon successful transaction (authorization received), a transaction receipt is displayed, which you can print or save. Accepted card types include MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, and V PAY. Please note that your V PAY or MasterCard Electronic card will only be accepted if it is registered for participation in the Verified by Visa or MasterCard SecureCode online authentication schemes. For card payments, the amount will be charged immediately upon transaction completion as a “Purchase (PURCHASE).”
To protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
- The security of card data entry and transmission is ensured by using an SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
- The authenticity of your card is verified through the entry of a security code (CVV2).
- Additionally, to identify you as the cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations: Verified by VISA and MasterCard SecureCode, provided you are registered to use them.
- Assessment and Certification
Certificates are issued upon successful completion of a single course per the completion criteria outlined in the course description.
- Intellectual Property Rights
During training at “Plane Care Academy” Ltd., the Learner will have access to various materials, including written texts, audio and video content, graphic images, photographs, schemes, drawings, sketches, and similar resources. These materials are protected intellectual property under Bulgarian legislation. Therefore, the Learner may only use the provided materials for non-commercial and personal purposes, specifically for their training at “Plane Care Academy” Ltd.
In line with the protection of these intellectual property objects, the Learner is prohibited from displaying, advertising, reproducing, using, storing, translating, adapting, publicly presenting, or copying, either fully or partially, the provided materials without the prior written consent of the Provider.
The above rules also apply to the databases on the website, which are protected under Directive 96/9/EC of the European Parliament and of the Council of 11 March 1996 on the legal protection of databases.
- Right of Withdrawal
All courses provided by the Provider are classified as digital content not delivered on a tangible medium.
The User has the right to withdraw from the remote service agreement within 14 days of the contract’s conclusion, except in the cases mentioned below. The transaction between the parties is considered concluded upon sending a confirmation email to the Learner’s provided email address.
The User exercises their right of withdrawal if they send a notice to the Provider about exercising this right before the 14-day withdrawal period expires. The notice must be sent through the official communication channels specified in these General Terms and Conditions.
Upon receiving the withdrawal notice, the Provider will send confirmation of the withdrawal to the User's provided email address. Exercising the right of withdrawal terminates the obligations of both parties concerning the respective training course. After confirmation, the amount paid will be refunded to the Learner through the same payment channel used for the original payment.
The right of withdrawal is waived if the service execution begins before the 14-day withdrawal period expires, with the User's explicit prior consent and acknowledgment that they will lose their withdrawal right.
When enrolling in an online course, the Learner explicitly confirms their consent for the service execution to begin during the withdrawal period and acknowledges the loss of this right.
- Changes to the Terms
The Provider reserves the right to amend or replace these General Terms and Conditions.
In case of changes to these General Terms and Conditions, the Provider will notify all Learners within seven days of such changes, with notifications sent to the Learners’ provided email addresses.
If a Learner does not agree with the changes to the General Terms and Conditions, they may withdraw from the Training Agreement without stating a reason and without owing compensation or penalties, or they may continue the agreement under the terms effective before the change.
The Learner may exercise the above-mentioned rights (withdraw from the training or continue under the previous terms) by sending a written notice to the Provider within one month from receiving the notification about the change. The notice must be sent through the official communication channels specified in these General Terms and Conditions.
The amended General Terms and Conditions take effect and bind the Learner when they are notified of the amendment via their provided email address, and the Learner does not exercise the above alternative rights within one month of receiving the notice.
The User cannot withdraw from the training if the change in the General Terms and Conditions is a result of an order or directive from a competent authority.
- User Complaints and Signals
As users under the Consumer Protection Act, Learners have the right to file complaints, signals, and suggestions to the Consumer Protection Commission in written form, either on paper or electronically, in case of rights violations.
- Correspondence
All notices and other communications concerning the Learners' training and/or the relationships between the parties must be in writing and delivered via registered mail, return receipt mail, express courier, or electronically to the email addresses specified by the parties.
- Final Provisions
All disputes between the Provider and Learners will be resolved through negotiations and amicable agreements between the parties. If a mutually acceptable agreement cannot be reached, disputes arising from these General Terms and Conditions, the training terms, the transaction between the parties, or related issues, including interpretation, invalidity, performance, or termination, as well as disputes concerning filling gaps or adapting to new circumstances, will be resolved by the General Conciliation Commission of the Consumer Protection Commission.
To avoid disputes, the parties agree that exchanged correspondence in electronic format will be recognized as official written evidence.
The invalidity of individual clauses in these General Terms and Conditions does not render the entire document invalid.
If any clause of these General Terms and Conditions is treated as an unfair term, it will not bind the User. However, the remaining provisions of the General Terms and Conditions will continue to apply and be enforceable, provided they can function without the unfair clauses.
The company offers its Learners services that do not guarantee specific outcomes from the training process.