Privacy Policy of "Plane Care Academy" Ltd.

This Privacy Policy outlines how "Plane Care Academy" Ltd. (hereinafter referred to as "the Company") processes information classified as personal data.

  1. Introduction

Thank you for using the services of "Plane Care Academy" Ltd. Your privacy and security are of utmost importance to us. We are committed to providing you with the highest quality education without compromising the information you share with us during your training. This document is intended to help you understand the type of information we collect, the purposes for its collection, how we store it, and how you can manage the data you provide.

For detailed information regarding the processing of personal data of trainees at "Plane Care Academy" Ltd., please refer to the Company's Internal Regulations. If you have questions regarding this policy, how we process your data, or how to exercise your legal rights concerning your data, you can contact us at pca@pc-acad.com or via our feedback system and contact form.

  1. General Information

"Plane Care Academy" Ltd. is a certified training and testing organization for aircraft maintenance personnel with approval number BG.147.0007, issued on January 17, 2023 (revision April 1, 2024), in compliance with EU Regulation 2018/1139 of the European Parliament and Council, as well as EU Regulation 1321/2014 of the Commission, by the General Directorate of Civil Aviation Administration.

Providing personal data or consent is entirely voluntary. Your decision not to provide consent or personal data will not result in any adverse consequences. However, there are instances where "Plane Care Academy" Ltd. cannot proceed without personal data, such as:

  • Processing orders and requests;
  • Providing or restoring access to web services or newsletters;
  • Delivering customer and technical support.

Personal information is solely used to provide tailored educational services. Data processing involves "review" and "storage," with legal grounds based on EU Regulation 1321/2014. External analytics tools like Google Analytics and Facebook Pixel are used to enhance service quality and operational efficiency. Changes to data processing methods will be promptly communicated to you.

  1. Information We Collect

Information You Provide Directly

Account Creation: Registration for services, forums, blogs, and platforms under the Company's brand requires a username, email, password, personal details (name, middle name, surname), date, and place of birth.

Transaction Information: Data such as country, payer address, mobile number, transaction ID, and payment dates is stored during purchases. Specific policies may apply depending on payment methods and tax regulations.

Information Generated Through Service Use

Profile Data: Additional details such as phone number, education, work experience, skills, interests, and preferred technologies may be added for personalized service.

Cookies: Session cookies are used for identification, "Remember Me" functionality, and saving small settings like language preferences. Cookies also aid in fraud investigations and marketing analytics. You can delete cookies via your device settings, though some features may not function properly.

  1. How We Use Your Information

Your information is used to:

  • Provide access to services;
  • Enhance educational quality;
  • Deliver effective training;
  • Prevent fraud and ensure fairness;
  • Communicate with you;
  • Offer technical support;
  • Optimize business and marketing activities;
  • Verify and confirm payments;
  • Share service updates and new offerings;
  • Enable user interaction and social features.

We adhere to data protection regulations and share your information only when required by law or for the prevention of fraud and other harmful activities.

  1. Legal Basis for Processing Your Information

Processing is based on:

  • Contractual obligations for requested services;
  • Compliance with EU Regulation 1321/2014;
  • Legitimate interests of the Company while respecting user rights and freedoms.
  1. Exercising Your Rights

You have the right to:

  • Edit, add, delete, and manage your profile information;
  • Opt out of marketing communications;
  • Access your personal data in a machine-readable format;
  • Request data deletion;

Contact us for complaints or concerns.

Contact us at pca@pc-acad.com or via our feedback channels for assistance.

  1. Consequences of Refusing to Provide Data

Certain personal data is mandatory for enrolling in courses and issuing qualification documents. Without this data, "Plane Care Academy" Ltd. cannot register you for courses or provide certification.

  1. Data Retention

We retain your data while your profile is active or as long as needed for service delivery. Payment information is retained for at least two years for tax compliance. Certificates and issued documents are kept indefinitely due to their long-term reference value.

  1. Data Storage and Security

We follow standard practices for storing and protecting personal data, including encryption where necessary. Personal data is kept only as long as needed for the services requested and for legitimate legal or business purposes. For security inquiries, contact us at pca@pc-acad.com.

  1. Contact Information

For any questions regarding your personal data, please use the designated feedback channels for faster response.

Name:                             "Plane Care Academy" Ltd.

Address:                         Blvd. Brussels 1, 1528 Sofia, Bulgaria

Email:                              pca@pc-acad.com

Date: December 20, 2024

 

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